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Paper 1.3. Managing People

Экзамен 1.3. Управление людьми



Краткое содержание Пособия по подготовке/ EXTRACTS FROM STUDY GUIDE:


The organisation of work

Организация работы

The role of management

Роль управления

The role of the manager

Роль менеджера

Individual and group behaviour

Индивидуальное и групповое поведение

Team management

Управление командой

Objective setting

Постановка задач

Authority, responsibility and delegation

Авторитет, ответственность и делегирование

Standard setting and performance management

Установление стандартов и управление производительностью

The recruitment and selection process

Процесс рекрутирования и отбора

Effective recruitment

Эффективное рекрутирование

The job description and personnel specification

Описание работы и требований к исполнителям

Job analysis

Анализ работы

Selection methods

Методы отбора

The selection interview

Селекционное интервью (Отборочное собеседование)

Equal opportunities and the management of diversity

Равные возможности и управление разнообразием

The learning process

Процесс научения

Retention, Training and development

Удержание, обучение и развитие

Effective training and development

Эффективное обучение и развитие

Competence assessment

Оценка компетенции

Conducting the appraisal process

Проведение оценки деятельности

Individual skills and development

Индивидуальные умения и развитие

The management of health and safety

Управление здоровьем и производственной безопасностью

Motivation, concepts, models and practices

Мотивация – концепции, модели и практика

Effective leadership

Эффективное лидерство

Working with people - interpersonal skills

Работа с людьми – межличностные навыки

Communication

Коммуникация

The role of counselling

Роль консультирования

Controlling conflict, grievance and

discipline

Контроль за конфликтами, жалобами и дисциплиной

См. детальный STUDY GUIDE на официальном сайте АССА: http://www.accaglobal.com



KEY AREAS OF THE SYLLABUS/ Ключевые темы экзамена
The key topic areas are as follows:

  • an understanding of the theory, techniques, processes, procedures and practice of people management and team development/ Понимание теории, техник, процессов, процедур и практики управления людьми и развития команд

  • differentiation of rules, procedures and processes of people management/ Различение правил, процедур и процессов управления людьми

  • training and development, the trained workforce, employee assessment/ Обучение и развитие, обученные кадры, оценка персонала

  • the theories of motivation and leadership and their application/ Теории мотивации и лидерства и их приложение

  • effective communication practices./ Эффективная коммуникативная практика.



ПРОГРАММА ЭКЗАМЕНА/ SYLLABUS
1 Management and team development

  1. The organisation of work

  1. the need for formal organisations

  2. organisational types and differences.

  1. The role of management

  1. modern management writers

  2. classical theories of management.

  1. The role of the manager

  1. the role of the manager in the organisation of work

  2. the responsibilities of the manager.

  1. Individual and group behaviour

  1. organisational culture

  2. groups and teams

  3. perception and role theory.

  1. Team management

  1. the need for teams

  2. team construction

  3. team and group differences.

  1. Objective setting

  1. the need for objectives

  2. profit and other objectives.

  1. Authority, responsibility and delegation

  1. organisational structure

  2. classical and modern approaches to structure

  3. authority, responsibility and delegation.

  1. Standard setting and performance management

  1. work standards and indicators

  2. performance related pay.


2 Recruitment and selection

  1. The recruitment and selection process

  1. process, roles and responsibilities

  2. assessment criteria.

  1. Effective recruitment

  1. recruitment and selection plan

  2. process of recruitment

  3. use of media.

  1. The job description and personnel specification

  1. job description

  2. personnel specification.

  1. Job analysis

  1. purpose of analysis

  2. methods of analysis.

  1. Selection methods

  1. appropriate methods

  2. usefulness of methods.

  1. The selection interview

  1. purpose

  2. skills involved

  3. importance of the selection process.

  1. Equal opportunities and the management of diversity

  1. equal opportunity issues

  2. managing diversity.


3 Training and development

  1. The learning process

  1. the learning process

  2. the role of management.

  1. Retention, training and development

  1. duties of the training manager

  2. methods for individual development.

  1. Effective training and development

  1. benefits of training

  2. training needs analysis

  3. staff evaluation methods

  4. management development

  5. in-house and external training.

  1. Competence assessment

  1. process and barriers

  2. staff appraisal

  3. measures of effectiveness.

  1. Conducting the appraisal interview

  1. management skills involved

  2. key communication skills.

  1. Individual skills and development

  1. appraisal process and employee development.

  2. the role of management

  3. the skills development programme

  4. the mentoring process.

  1. The management of health and safety

  1. health and safety awareness

  2. the obligation of management.


4 Motivation and leadership

  1. Motivation, concepts, models and practices

  1. the key theories of motivation

  2. classical theories

  3. modern theories

  4. reward schemes.

  1. Effective leadership

  1. the nature and importance of leadership

  2. classical theories

  3. modern theories.


5 Effective communication practices

  1. Working with people – interpersonal skills

  1. interpersonal skills

  2. effective management practice

  3. verbal and non verbal communication.

  1. Communication

  1. the need for communication

  2. communication patterns.

  1. The role of counselling

  1. the role of management

  2. skills of effective counselling.

  1. Controlling conflict, grievance and discipline

  1. causes of conflict

  2. managing conflict

  3. appropriate procedures

  4. process understanding

  5. the role of management

  6. appeals.

Перевод на русский язык неофициальный, дан для удобства. Везде следует руководствоваться текстом на английском языке.


Более детальную информацию см. на официальном сайте ACCA: http://www.accaglobal.com/students/professionalscheme/paper1_3/
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